Refund and Return Policy

At Evera, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy. Please read the following guidelines to understand our procedures and requirements.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within 14 days of the delivery date.
• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, with all tags and labels attached.
• You must provide a valid proof of purchase, such as an order number or receipt.

Certain items are not eligible for return, including:

• Items marked as final sale or clearance.
• Personalized or custom-made items.
• Items that are damaged due to misuse or negligence.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team through the contact information provided on our website to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our customer support team will review your request and provide you with a return authorization number (RAN) and instructions on how to return the item(s).
4. Pack the item(s) securely in the original packaging, including all tags and labels.
5. Write the RAN clearly on the outside of the package.
6. Ship the package to the return address provided by our customer support team.

3. Return Shipping Costs

The customer is responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service to ensure that the item(s) are received by us. We are not responsible for items lost or damaged during return shipping.

4. Inspection and Processing of Returns

Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 1. If the item(s) are approved for return, we will process your refund or exchange within 7-10 business days.

5. Refunds

Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.

If you received a defective or incorrect item, we will refund the full purchase price, including the original shipping costs. If you are returning an item for any other reason, we will refund the purchase price of the item, excluding the original shipping costs.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please indicate this when requesting a return authorization. Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue, which may include a refund, exchange, or replacement.

8. Contact Information

If you have any questions about our refund and return policy, please contact us through the contact information provided on our website.